Frequently Asked Questions

fraq

FAQ

 

What is your Minimum Order Quantity? (MOQ) For stock items the minimum order is 250.

For premium items the minimum order is 1000.

For economy items the minimum order is 1000.

For skin care & cosmetics the minimum order is 1000.

There may be exceptions to the rules above so be sure to contact us to ask.

What is the turnaround time for a custom product? Once we have a deposit and labels have been printed:

Custom Products – 4 weeks

Stock Products – As quick as 72 hours

What are your payment terms? 50% deposits and balance paid when the product is ready to be shipped. We accept bank wire, check, credit card, & PayPal.
What certifications do you have? GMP, NSF, Kosher, Halal, NPA & Organic
Can I get a sample? Yes, if the product is in stock and without a flavor. Others may be available upon request.
Do you have FDA compliance? Yes, we have a dedicated department to make sure your product is up to date with all FDA standards.
What kind of testing do you do on your products? All products are heavy metal tested in addition to microbial. We also offer optional independent 3rd party testing.
What do you charge for label design? FREE! We offer in-house custom label design options and compliance editing on all your labels.
Where are your ingredients sourced from? Ingredients are sourced from all over the world. We find the highest-quality ingredients for the most competitive prices. All ingredients are tested and approved to be manufactured in the United States.
How long does it normally take to get a quote back? Many quotes can be provided right away or with a 24-48 hour turnaround time. Products with unique or branded ingredients could take longer
What is the turnaround time for a Lab Genie stock item? As quick as 72 hours
Do you charge for formulation? For most formulations, we do not. This is a value-added service.
Do you offer fulfillment? Yes, please call for details.
Do you ship outside the United States? Yes. Please call or contact us for rates.
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